FAQ & Help

How long does delivery take?

Riyadh, Jeddah and Dammam: 1–2 business days. Other cities: 2–5 business days.

Which payment methods do you accept?

mada, Visa, Mastercard, American Express, Apple Pay, STC Pay, Tabby and Tamara (4 interest-free payments), bank transfer and cash on delivery.

Do I get a VAT invoice?

Yes. Every order includes a ZATCA-compliant tax invoice. Add your company VAT number at checkout for a B2B invoice.

Can I get a quotation for my company?

Yes — press “Request a quote” on any product or in your cart and our sales team will reply within 24 hours.

How do I track my order?

Use the Track order page with your order number and email or mobile number.

What is your return policy?

Unused products in original packaging can be returned within 7 days of delivery.